RSS Feed

Category Archives: Employee Advice

Job Hopper Need Not Apply!

It has been some time since I have posted under, ADR, however I have not been without words! I have been publishing and writing for a blog I created: Focus MD Blog for adults, children, providers and others affected by ADHD. Through this there were many things I wrote about that would fit well on ADR so I wanted to share them! Here goes:

I was reading a post on how to explain a bad resume on Additude, which got me to thinking about my work as a recruiter, job coach and manager. Those who know me understand I have a no excuse attitude and high expectations. In return for those sometimes difficult to swallow charecteristics I offer help and support for those who are committed to solving problems. I have written a number of different posts on what recruiters look for in resumes and attidudes that will kill you in a job and job search and I have even written about job hopping but not from the persepctive of having ADHD.

There is a reason for that – ADHD is not an excuse, just like a death in your family, taking care of an ill parent, going on maternity leave, being downsized, getting into a car accident, the list can go on forever. These may be some of the reasons a person might be out of work, but they are not what is keeping you from your successful new job.

Most adults with ADHD know what problems or issues they have: can’t pay bills, can’t keep a job, can’t keep a relationship, etc…

What are the reasons for these issues?

What was YOUR role in these issues? What might you have done differently?

Hindsight is 20/20 so use it

Seriously, get out a pen RIGHT NOW and write down why you either don’t have a job or have lost your job in the past.

DO IT

I am actually not going to finish this post because I know you. We’ve met in a former life. You want to go straight to the answer without putting in the effort and I am not letting you go there, yet. Complete the task and I will get back with you soon.

Some Managers Don’t Like Questions a Story in Miscommunication!

Some Managers Don’t Like Questions a Story in Miscommunication!

It has been sometime since I have written and I realized I never actually published this post from before the new year. It is interesting to let things sit for a spell. The one example I used in this post actually resolved itself extremely well, but I will save that for the end.

I have been talking a great deal to people in various stages of their career, one in interview stage, another just starting their job and a 3rd well established, yet the theme is the same don’t ask. Maybe I have been spoiled in my career in that I have always asked questions of my employer or potential employer, sometimes maybe even too many questions, but they are what I felt were good questions at the time. I would even go so far to say that it is my style that has allowed me to grow and help my company and those around me grow, change, be nimble, creative, etc… The list goes on. I would also be courageous enough to say that I have been supportive to my employees questions. That I created a safe environment for them to ask questions and make mistakes, I truly hope that I did this. More about that in a bit, back to the examples.

Someone I know has been interviewing for a high level almost director level position with a very well established and large organization for quite some time. There have been several phone interviews, and face to face interviews and the potential new hire had questions in regards to the structure of the organization to better understand where they would fit and how they would make the most impact. What did the hiring committee hear these questions as, uncertainty about the quick-moving pace of the environment, needing more clear direction and that the person would need a more structured, concrete role. Interestingly enough the potential employee had said, prior to getting this feedback, when discussing how they felt it went, “I am just not sure that they are clear and can all agree on what they want.” The irony in this situation blows me away! Not only did this candidate have the hiring committee pegged, they were probably the best for the environment, if they wanted someone who could understand and read them and the way they make decisions. On the other hand, they may have either just wanted a “Yes” person or someone who would never question the group.

I will save the middle story for another day and skip to the 3rd. Long term manager level employee who tries to work with their very intense power lusting boss. This is the type of boss that just shouldn’t exist anymore, I thought this type went out in the 60′s but they still exist and they are still breeding… ughh. The dictator is completely freaked out by anyone who threatens them, they don’t know how to actually communicate what they need from you and because you are not a mind reader you are an insubordinate and incompetent employee. So after a number of reviews by this new boss that all are leading to the unemployment line the employee finally decides they have tried reasoning, pleasing, pleading, anything they could think of and it is now time to go over their head. Unfortunately 8 out of 10 times this never ends well for the employee.

So why does this not end well for the employee? Well, the manager hired that person in question, or at least manages them and they wouldn’t make a poor decision. Another reason why this typically does not end well for the employee? The employee is nervous and intimidated to dredge all of the issues up to the manager and the bosses boss, they are uncertain, they may sound accusatory, lack confidence, etc… This means that when they are communicating, they are most likely not doing it to the best of their ability.

What to learn from all of this? Awareness. I am not saying that we shouldn’t ask questions or that we can’t. Here is what I would like you to take from this, you can use it in a number of aspects in your life:

What do I want the outcome to be?

That’s right, start with where you would like to see this end up, whatever the situation. Then work backwards. I may have to create an entire post on this… but it should get you started.

So the ending: that power lusting boss I had mentioned – they were actually fired recently after several other employees complained and when the habits of under performing employees began to show a pattern that this may have been more closely tied to the boss than the employees!

Image Credit

Job Search Terms – What is that? Don’t I Just Apply for the Job I Want?

Job Search Terms – What is that? Don’t I Just Apply for the Job I Want?

NO – that is the long and short of it.

Recruiters – agency or in-house all use key words and search terms when sourcing for resumes. Where are they looking these days? Beyond Careerbuilder, Monster and the industry specific job boards you are posting, we are also looking at Indeed (yes you can post your resume to Indeed), LinkedIn, Google and Google+, Facebook Branch Out, the list goes on and on. So first be sure that you are present and accounted for on all of the sites. Next, you need to really look strongly at your resume. This can be very overwhelming, I know. I have hundreds of tips and suggestions for resume but for this we are going to stick to key words and search terms.

There are lots of posts on this topic and you should by now understand that recruiters and hiring managers use similar search technology (that is more sophisticated) that you might use to find a fine dining restaurant in Seattle that is kid friendly and has a vegan menu. The point is that we are looking for is something very specific and with some work and adjustments in our search can typically find what we are looking for whether it is a restaurant or a SVP of Sales in Finance or an Administrative Assistant with Direct Marketing experience.

The key is to review job descriptions that you find yourself qualified for, don’t worry if the company, location or compensation are right, just look for well detailed job descriptions for which you are qualified and review them for key words. I will use what would appear to be a very simple job title, Administrative Assistant, which returned 44k results on Indeed. Just by looking at job titles some stand out to me that you want review and be sure you have in your resume right away. If they don’t apply, please don’t compromise your integrity by adding them.

Key word examples for Administrative Assistant:

  • Titles: Executive, Senior, International, Global, Operations Coordinator, Support
  • Tasks/Skills: Travel Arrangements, Organization, Calender Management, Correspondence, Marketing, Bookkeeping, Order Supplies, Inventory Management, Planning, Meeting Set up, Virtual Meetings, Coordination, Proposals, Call Routing, Filing
  • Software: Word, Excel, Go2Meeting, Visio, Outlook, HTML
  • Industry Specific Titles/Software/Tasks/Certificates: Be sure to use the acronym and the spelled out versions of certificates and programs in your resume. Are you a legal secretary and have your ALS be sure to write it out as well. If you have a customized software system put the description in parenthesis after the title of it, example: Bullhorn (applicant tracking system)

When you are reviewing the descriptions and relaying the information back to your resume be clear and quick to the point. Don’t use an excessive amount of wordy sentences. Be sure that your resume is something that can be skimmed over quickly and has the key points requested in most descriptions. If you are applying for an industry specific position such as legal, medical/healthcare, IT, manufacturing, accounting/finance be sure and add industry specific key words and details at minimum in your objective or purpose statements.

TIP: The more key words you have that match our search string the higher to the top of the list you will appear!

image borrowed from Wiley

window.___gcfg = {parsetags: ‘onload’};

(function() {
var po = document.createElement(‘script’); po.type = ‘text/javascript’; po.async = true;
po.src = ‘https://apis.google.com/js/plusone.js’;
var s = document.getElementsByTagName(‘script’)[0]; s.parentNode.insertBefore(po, s);
})();

It Takes a Village: Employee Engagement; Is it Important?

It Takes a Village: Employee Engagement; Is it Important?

Poor HR, employee engagement is their responsibility, yet it is definitely one of those things that cannot be done alone. Employee Engagement is one of those things that companies really struggle with when it comes to prioritizing, surveying, implementing and monitoring effectiveness; why? Well it is overwhelming. When we think about engaging our employees and our teams we want to be sure that we have all of the pieces together, we want it to be successful and repeatable and there are a lot of employees.

Let’s start with the survey, you must have a benchmark to judge from right? There are incredible companies out there that manage this process so if you have a serious problem in service, attendance, sales, operations, etc… you may want to engage someone. If you are going to attempt to build this on your own reach out to your networks, don’t try to reinvent the wheel. Your survey should ask questions like:

  • People in my work group/team work resolve conflict as soon as it arises
  • I feel that I am recognized for the work that I do
  • I feel personal satisfaction from the work that I do
  • Team meetings are informative and efficient
So you have this series of questions (and please ensure that your process allows for complete confidentiality) but what are you measuring for? Well before you implement anything let’s look at what you are trying to impact:
  • What is your current turnover rate? Can you break this out by sector?
  • What is your absenteeism? By sector?
  • What are your sales numbers? What is the % to sales goal?
  • What do your customer satisfaction surveys look like?
  • What is your quality error number?
Alright, we are starting to get some where. We need to really move towards what to do with the survey. Employee engagement is when an employee feels that they are valued and appreciated, believe in what they do/who they do it for, is intellectually committed to their work and has a sense of satisfaction from their work.
Do you, as an employer care if your employees are engaged (satisfied, feel valued, appreciated, etc…) Don’t answer that, let’s ask it another way:
Do you as an employer care if your employees close more deals, increase your customer satisfaction, grow the business, show up so you can run a line, decrease rework and quality errors?
Then the answer is plain and simple: YES, you as an employer feel that employee engagement is powerful, important and a priority in your organization. Why? Not just because it is the right thing to do, but because it impacts your bottom line.
There are studies out there, DDI did a great one, that show that the difference in an employee engaged workforce vs unengaged had the following stats:
  • 14.5% vs 4.1% turnover (Fortune 100 manufacturing company)
  • 8% vs 4.8% absenteeism
  • 91% vs 99% of their sales goals
  • 5,678 vs 52 quality errors (Fortune 100 manufacturing company)

Employee engagement starts with hiring the right people

  • managers who are innovative, empowering and motivating
  • employees who have the innate characteristics you are looking for to be engaged in the work you do and the culture you offer
  • putting the right people in the right jobs
  • getting rid of dead weight
  • removing an unsuccessful manager to another position for the betterment of the entire team
Employee engagement is one of those banks that you have to make deposits in to in order to see the rewards being withdrawn. When you provide and create a high performing organization with supportive leadership that motivates you will reap the rewards of increased customer satisfaction, profitability and a decrease in turnover. It may sound like a great deal of work, but the more people that are on board and assisting with the process the more seamless the process will be and your return on investment will be that much greater.
Follow

Get every new post delivered to your Inbox.

Join 514 other followers

%d bloggers like this: